Data Protection Last Updated: January 2025

Mostbet App Privacy Policy –
How We Protect Your Data

Your privacy matters to us. This policy explains exactly what personal information the mostbet app collects, why we collect it, how we use it, and what rights you have over your own data. We keep things plain and honest — no legal jargon designed to confuse.

Our Privacy Commitments

What the Mostbet App Promises You

Six core commitments that define how the mostbet app handles your personal information

🔐
We Never Sell Your Data

The mostbet app does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used only to operate your account, process payments, and improve the platform. That's it — nothing more.

🛡️
SSL Encryption on Everything

Every connection to the mostbet app — whether through the Android APK, iOS app, or web — is protected by SSL encryption. Your login credentials, payment details, and personal data are transmitted securely and cannot be intercepted by third parties.

📋
Collect Only What We Need

The mostbet app follows a data minimisation principle. We only collect information that is genuinely necessary to provide the service — account registration, payment processing, identity verification, and customer support. We don't collect data just because we can.

👁️
Full Transparency

This privacy policy tells you exactly what data the mostbet app collects and why. There are no hidden data practices. If we ever change how we handle your data, we will update this policy and notify you before the changes take effect.

You Control Your Data

You have the right to access, correct, or request deletion of your personal data held by the mostbet app. You can also opt out of marketing communications at any time. These rights are real and we honour them — contact support to exercise any of them.

🗓️
Data Kept Only as Long as Needed

The mostbet app retains your personal data only for as long as your account is active or as required by law. When data is no longer needed, it is securely deleted or anonymised. We don't hold onto your information indefinitely.

This Privacy Policy explains how the mostbet app collects, uses, stores, and protects the personal information of players and visitors in Bangladesh. By using the mostbet app — whether through the mobile application or the web platform — you agree to the practices described in this policy. If you do not agree, please do not use the mostbet app.

Plain Language Promise: We've written this policy to be as clear and readable as possible. If anything is unclear, contact our support team and we'll explain it in plain terms before you commit to anything.

01 Who We Are

The mostbet app is an online gaming platform operated under the brand name Mostbet, serving players in Bangladesh and other supported regions. For the purposes of this Privacy Policy, "we", "us", and "our" refer to the mostbet app platform and its operating entity. "You" refers to any person who accesses, registers on, or uses the mostbet app in any capacity.

The mostbet app is the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your data is processed. If you have any questions about data control or wish to exercise your rights, contact us at [email protected].

02 Data We Collect

The mostbet app collects personal information in several ways — directly from you when you register or contact support, automatically when you use the platform, and from third-party payment providers when you make a deposit or withdrawal.

Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, KYC verification
Contact Data Email address, phone number Registration form, account settings
Financial Data bKash/Nagad account number, transaction history Payment processor, deposit/withdrawal records
Technical Data IP address, device type, browser, OS version Automatically via app and web platform
Usage Data Games played, bets placed, session duration Automatically via platform activity logs
Communications Data Live chat transcripts, support emails Customer support interactions

The mostbet app does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required for identity verification under applicable law.

03 How We Use Your Data

The mostbet app uses your personal information for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. Here is how we use each category of data:

  • Account management: Your identity and contact data are used to create and maintain your mostbet app account, verify your identity, and communicate important account updates.
  • Payment processing: Financial data is used to process deposits and withdrawals via bKash and Nagad, and to detect and prevent fraudulent transactions.
  • Platform security: Technical data such as IP addresses and device identifiers are used to detect suspicious login attempts, prevent account takeovers, and enforce the one-account-per-player rule.
  • Responsible gaming: Usage data — including betting patterns and session frequency — is monitored to identify signs of problem gambling and trigger responsible gaming interventions where appropriate.
  • Customer support: Communications data is used to resolve your queries, improve support quality, and maintain records of interactions for dispute resolution.
  • Marketing (with consent): If you have opted in, we may use your contact data to send you promotional offers, bonus notifications, and platform updates from the mostbet app. You can opt out at any time.
  • Legal compliance: We may use and retain your data to comply with anti-money laundering (AML) regulations, tax reporting obligations, and requests from regulatory or law enforcement authorities.
Marketing opt-out: You can unsubscribe from mostbet app marketing emails at any time by clicking the unsubscribe link in any email, or by contacting support. Opting out of marketing does not affect transactional communications such as deposit confirmations or security alerts.

04 Legal Basis for Processing

The mostbet app processes your personal data on one or more of the following legal grounds:

  • Contract performance: Processing is necessary to provide the mostbet app service you have signed up for — including account management, game access, and payment processing.
  • Legal obligation: We are required by law to collect and retain certain data for AML compliance, identity verification, and regulatory reporting.
  • Legitimate interests: We process technical and usage data to protect the security of the platform, prevent fraud, and improve the mostbet app experience for all players.
  • Consent: Where we rely on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

05 Sharing Your Data

The mostbet app does not sell your personal data. We share your information only in the following limited circumstances, and only with parties who are contractually obligated to protect it:

  • Payment processors: bKash, Nagad, and other payment service providers receive the minimum financial data necessary to process your transactions.
  • Identity verification providers: Third-party KYC services may receive your identity documents to verify your age and identity as required by our compliance obligations.
  • IT and hosting providers: Our platform infrastructure partners may have access to data stored on servers they manage, under strict data processing agreements.
  • Regulatory and law enforcement authorities: We may be required to disclose your data to government bodies, regulators, or law enforcement agencies when legally obligated to do so.
  • Fraud prevention services: We may share data with fraud detection networks to protect the mostbet app and its players from financial crime.
Third-party standards: All third parties who receive your data from the mostbet app are required to handle it in accordance with applicable data protection laws and our contractual requirements. We do not allow them to use your data for their own marketing purposes.

06 Cookies & Tracking

The mostbet app uses cookies and similar tracking technologies on the web platform to improve your experience, maintain your session, and analyse platform usage. The mostbet app mobile application uses equivalent device-level identifiers for the same purposes.

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
  • Analytics cookies: Help us understand how players use the mostbet app — which games are most popular, where players encounter issues, and how navigation flows. This data is aggregated and anonymised.
  • Preference cookies: Remember your settings such as language preference and notification choices so you don't have to re-enter them each visit.

You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use the mostbet app, but may limit some personalisation features.

07 Data Security

The mostbet app takes data security seriously. We implement a range of technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse:

  • All data transmitted between your device and the mostbet app is encrypted using TLS/SSL protocols.
  • Passwords are stored using one-way hashing — even mostbet app staff cannot see your password in plain text.
  • Payment data is handled by PCI-DSS compliant payment processors and is never stored directly on mostbet app servers.
  • Access to personal data within the mostbet app organisation is restricted on a need-to-know basis.
  • Our systems are regularly monitored for vulnerabilities and subjected to security testing.
Your role in security: No security system is completely foolproof. You play an important role by using a strong, unique password for your mostbet app account, enabling two-factor authentication where available, and never sharing your login details with anyone.

08 Data Retention

The mostbet app retains your personal data for as long as your account is active and for a period after closure as required by law or legitimate business need. Specific retention periods are as follows:

  • Account and identity data: Retained for the duration of your account plus 5 years after closure, in line with standard AML record-keeping requirements.
  • Transaction records: Retained for 7 years to comply with financial record-keeping obligations.
  • Customer support communications: Retained for 2 years after the last interaction, for dispute resolution purposes.
  • Marketing consent records: Retained for as long as you remain opted in, plus 1 year after opt-out to demonstrate compliance.
  • Technical and usage logs: Typically retained for 12 months, then deleted or anonymised.

When data is no longer required, the mostbet app securely deletes or anonymises it so it can no longer be linked back to you as an individual.

09 Your Rights

As a mostbet app user, you have the following rights over your personal data. These rights are genuine and we take them seriously. To exercise any of them, contact our support team at [email protected].

Right of Access

Request a copy of all personal data the mostbet app holds about you.

Right to Rectification

Ask us to correct any inaccurate or incomplete data in your mostbet app account.

Right to Erasure

Request deletion of your data where we no longer have a legal basis to hold it.

Right to Restrict Processing

Ask us to pause processing of your data while a dispute or complaint is resolved.

Right to Portability

Receive your data in a structured, machine-readable format to transfer elsewhere.

Right to Object

Object to processing based on legitimate interests, including direct marketing.

We will respond to all data rights requests within 30 days. In complex cases we may extend this by a further 60 days, but we will notify you if that is the case. There is no charge for exercising your rights unless requests are manifestly unfounded or excessive.

10 Children's Privacy

The mostbet app is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered on the mostbet app, please contact us immediately at [email protected]. We will close the account and delete all associated data promptly.

The mostbet app uses age verification checks during registration and reserves the right to request additional proof of age at any time. Accounts that cannot be verified as belonging to an adult will be suspended pending verification.

11 Changes to This Policy

The mostbet app may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes that affect how we use your data, we will notify you by email or via an in-app notification before the changes take effect.

Your continued use of the mostbet app after a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should stop using the platform and contact support to close your account and request data deletion.

Stay informed: We recommend reviewing this Privacy Policy periodically. The date shown at the top of this page always reflects the most recent revision.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how the mostbet app handles your personal information, please get in touch. Our team is available 24/7 and takes all privacy queries seriously.

  • Email: [email protected]
  • Live Chat: Available inside the mostbet app — tap the chat icon in the bottom right corner of the app or website.
  • FAQ: Visit our FAQ page for answers to common questions about accounts and data.

This Privacy Policy was last updated in January 2025 and applies to all mostbet app accounts registered from that date. Previous versions are available on request.

🔒

Your Privacy is Safe with the Mostbet App

Now you know exactly how we handle your data. Register your mostbet app account with confidence — your information is protected, never sold, and always under your control.

18+ only. Please gamble responsibly. Responsible Gaming Policy